Lands of Enchantment Palette

Germany:

Für den Paketversand innerhalb Deutschland fallen ab 100 Euro Bestellwert keine Versandgebühren an.

DHL delivery in 2-5 working days:

Under 100 Euro order value for shipments up to 5KG a shipping and postage charge of 8.50 Euro will be charged for DHL shipping.

All consignments are shipped with insurance up to CHF 500 incl. VAT. Tracking number sent. 

DHL EXPRES delivery in 1-3 working days:

Under 100 Euro order value for shipments up to 5 KG a shipping and postage charge of 13.50 euro for DHL EXPRESS will be charged. For shipments over 100 euros order value, shipping costs of 5.50 euros will be charged.

France & Italy: 

Für den Paketversand innerhalb der EU fallen ab 100 Euro Bestellwert keine Versandgebühren an, we ship from Konstanz (DE) to EU countries, there are no customs charges. All consignments are insured with insurance up to CHF 500 incl. VAT. Tracking Nummer versendet. 

DHL delivery in 4-6 working days:

Under 100 Euro order value for shipments up to 2KG a shipping and postage charge of 11.50 Euro for DHL will be charged. For shipments over 2KG, shipping costs of 13.50 euros will be invoiced.

DHL EXPRESS delivery in 1-3 working days:

Under 100 Euro order value for shipments up to 5 KG a shipping and postage charge of 14.50 euros for DHL EXPRESS will be charged. For shipments over 100 euros order value, shipping costs of 4.50 euros will be charged.

Spain: 

Info: Due to problems with local delivery service, we only ship with DHL EXPRESS.

Under 120 Euro order value for shipments up to 5 KG a shipping and postage charge of 14.50 euros for DHL EXPRESS will be charged. For shipments over 120 euros order value, DHL EXPRESS shipping is free of charge.

Belgium, the Netherlands, Sweden, Slovakia, Slovenia, the Czech Republic, Cyprus, Malta and Monaco: 

Für den Paketversand innerhalb der EU fallen ab 100 Euro Bestellwert keine Versandgebühren an, we ship from Konstanz (DE) to EU countries, there are no customs charges. All consignments are shipped with insurance up to CHF 500 incl. VAT. Tracking Nummer versendet. 

DHL delivery in 4-6 working days:

Under 100 Euro order value for shipments up to 2KG a shipping and postage charge of 11.50 Euro for DHL will be charged. For shipments over 2KG, shipping costs of 13.50 euros will be invoiced.

DHL EXPRESS delivery in 1-3 working days:

Under 100 Euro order value for shipments up to 5 KG a shipping and postage charge of 14.50 euros for DHL EXPRESS will be charged. For shipments over 100 euros order value, shipping costs of 4.50 euros will be charged.

Finland, Ireland, Greece, Croatia, Hungary, Denmark, Romania, Bulgaria, Luxembourg, Poland, Portugal, Latvia, Estonia and Lithuania: 

Under 120 Euro order value for shipments up to 5 KG a shipping and handling fee of 12.50 euros for DHL EXPRESS will be charged. For shipments over 120 euros order value, DHL EXPRESS shipping is free of charge.

Great Britain & Norway 

For parcel shipping from 120 Euro order value no shipping charges apply, We ship from Constance (DE) All shipments are insured with insurance up to CHF 500 incl. shipping costs. Tracking Nummer versendet. 
Attention: Customs duties may apply to the UK (from approx. 150 euros) and Norway, as these are not EU countriesd.

Between a purchase of 120€ and 150€ you are therefore free of shipping costs and duty-free with the import into the UK.

DHL delivery in 4-6 working days:

Under 120 Euro order value for shipments up to 2KG a shipping and postage charge of 13.50 Euro for DHL will be charged. For shipments over 2KG, shipping costs of 16.50 euros will be charged.

DHL EXPRESS delivery in 1-3 working days:

Under 120 Euro order value a shipping and postage fee of 24.50 Euro for DHL EXPRESS will be charged. For shipments over 120 euros order value, shipping costs of 9.90 euros were invoiced.

Schweiz und Liechtenstein:

Bitte verwende die schweizer Seite:

www.monolith-shop.com

Nicht-Entgegennahme von Paketen:

If your parcel is returned to us due to non-collection, the shipping costs must be invoiced.

Within 14 days of receipt of the order, you have the right to withdraw from the contract without giving reasons and to return individual or all items at your own expense. Please return the products to us in their original condition if possible. Otherwise, the refund amount may be reduced at our discretion depending on the reduction in value of the goods.

After this period has expired, Monolith Shop will no longer accept returns.

All returns are thoroughly checked to see if a product or service has been returned. the packaging is opened and damaged, in this case the customer shall bear the full cost of the item and the additional shipping costs.

If the goods were returned on time and correctly, you will receive a new invoice from us by e-mail.
If the invoice has already been paid, the amount for the returned goods will be credited to you or, if you wish, automatically deducted from your next order. 

Products for customers from Switzerland and Liechtenstein must be returned to the following address:

Monolith Shop, E.Zimmerli, Harmoniewiese 3, CH-8587 Oberaach, Switzerland

Products for customers from the EU must be returned to the following address:

Monolith Shop, E.Zimmerli 27076, c/o Lieferpoint, Macairestrasse 4, 78467 Constance, Germany

E-Mail: info@monolith-shop.ch

Return step by step:

1. Follow link below & Print form.
2. Pack original products in clean and protected packaging, complete and enclose a returns bill.
3. Deliver the parcel to the post office and send it.

 
Retourenschein drucken und ausfüllen bitte hier klicken: