Right of withdrawal
Within 14 days of receipt of the order, you have the right to cancel the contract without giving reasons and to return individual or all items at your expense. We ask you to return the products to us in their original condition if possible. Otherwise, the refund amount may be reduced at our discretion depending on the reduction in value of the goods.
After this period, Monolith Shop will no longer accept returns.
All returns are carefully checked, if a product or the packaging has been opened and damaged, in this case the customer bears the full cost of the item and the additional shipping costs.
If the goods have been returned on time and correctly, you will receive a new invoice from us by e-mail.
If the invoice has already been paid, the amount for the returned goods will be credited to you or, if you wish, automatically deducted from your next order.
Products for customers from Switzerland and Liechtenstein must be returned to the following address:
Monolith Shop, E.Zimmerli, Harmoniewiese 3, CH-8587 Oberaach, Switzerland
Products for customers from the EU must be returned to the following address:
Monolith Shop, E.Zimmerli 27076, c/o Lieferpoint, Macairestrasse 4, 78467 Konstanz, Germany
E-Mail: info@monolith-shop.ch
Return step by step:
- Follow link below & print form.
- Pack the original products in clean and protected packaging, fill out the return slip and enclose it.
- Posting and sending a parcel.